We can only sell maintenance plans to Customers who has purchased Software licenses form us.

NetSupport Products - Annual Maintenance Plan

1. Netsupportwill provide support by telephone, fax, electronic mail or post. Support will include assistance with the configuration and use of the Software and assistance with the tracing of faults associated with the operation of the Software. Telephone support will be available during normal United Kingdom office hours (9.00 a.m. - 5.30 p.m.)

2. Licensee will supply Netsupport with a written report including sufficient and timely evidence of suspected faults to enable Netsupport to diagnose the cause.

3. Where a fault is related to the Software, Netsupport will investigate the problem and advise on an appropriate course of action. Netsupport will use reasonable endeavours to provide such advice within forty-eight (48) hours of receiving the Licensee's written report referred to in Clause 2 above.

4. Netsupport will be responsible for all support of the Software covered by this Agreement.

5. At such times as Netsupport makes available new Maintenance Updates, Netsupport shall provide maintained Licensees with such new Maintenance Updates free of charge.

6. At such times as Netsupport makes available New Releases of the licensed product, Netsupport shall provide maintained Licensees with such New Releases free of charge.

7. Software provided under Clause 5 and 6 shall be subject to the terms under which the original software was licensed to Licensee by Netsupport.

Download Software Maintenance Agreement (PDF)