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| Customer
name: |
Paul
Treverton |
| Customer
Job Title: |
Learning
and Development Manager |
| Company
/ Organization: |
NHS
Direct Hampshire and Isle of Wight |
| Country: |
UK |
| Product: |
NetSupport
School |
| Quote: |
What
exactly are you using it for?
All
new call center staff receive training
in the Clinical Assessment System (CAS)
software used by frontline staff at
NHS Direct. This takes place in our
training room where each trainee has
their own workstation. NetSupport
School is used by the trainers to
ensure that during a training session
all computer screens display the same
information as that on the trainer's
screen. When trainees are working on
tasks independently the trainers can
then remotely monitor and review this
activity, offering support as needed.
What
features do you particularly like?
As
mentioned above plus being able to
disable an individual's or group's
internet or email access.
Did
you look at any competition? If so why
did you choose us?
At
the time of purchase (2/3 years ago)
we were not aware of any competing
products.
Would
you be happy to recommend this
product? If so why?
Yes,
definitely. NetSupport School is an
excellent product that has made a
major contribution to the overall
efficiency of our CAS training
program.
|
|
| Customer
name: |
|
| Customer Job
Title: |
Data/Communications
Manager |
| Company
/ Organization: |
Bowermaster
and Associates Insurance |
| Country: |
USA |
| Product: |
NetSupport
Manager |
| Quote: |
"Bowermaster
uses NetSupport Manager to support 5
locations across
California. The program interface is a
lot easier to use than other remote
control applications and allows me to
switch between remote clients quickly
and easily." |
|
| Customer
name: |
Keinyet
Cheung FCCA |
| Customer Job
Title: |
Consultant |
| Company
/ Organization: |
Matrix
IT Services Ltd |
| Country: |
UK |
| Product: |
NetSupport
Manager |
| Quote: |
"Having
used Netsupport Manager to provide
remote online support for clients from
Manchester to the Isle of Wight, I can
honestly say that the features,
functionality and ease of use for this
software easily beats others in the
marketplace without a doubt". |
|
| Customer
name: |
Jason
Thomas |
| Customer Job
Title: |
Systems Administrator |
| Company
/ Organization: |
Schefenacker
Vision Systems Australia |
| Country: |
Australia |
| Product: |
NetSupport
Manager |
| Quote: |
"NetSupport
Manager takes the legwork out of
network administration. Our IT
department is now much more efficient
and productive in solving problem and
hence keeping our user base happy.
NetSupport Manager enables us to get
stuck into the problem immediately,
rather than walking there, being
stopped or interrupted, and having to
coerce people from their PCs". |
|
| Customer
name: |
Bill
Betts |
| Customer Job
Title: |
Manager Planning &
Engineering |
| Company
/ Organization: |
Australian
Airports |
| Country: |
Australia |
| Product: |
NetSupport
Manager |
| Quote: |
AAL have
been working will NetSupport Manager
for some years now. We believe that
having the advantage of maintenance
workers being able to log in to our
BMS through NetSupport Manager gives
us the edge to provide a prompt
response to airport breakdowns and
thereby affording greater confidence
in our clients and the travelling
public.
In addition to client satisfaction,
and from a corporate view, we can
reduce call out time, travel time, and
the necessity to even attend the
breakdown. This obviously results in
cost savings for staff, vehicles, and
general equipment efficiency through
the ability to random monitor as a
tool of 'Whole of Life'
philosophy." |
|
| Customer
name: |
Dino
Bijedic |
| Customer Job
Title: |
System Administrator |
| Company
/ Organization: |
Eracom
Technologies Australia |
| Country: |
Australia |
| Product: |
NetSupport
Manager |
| Quote: |
"We
have relied on NSM's remote system
administration capabilities for a
number of years. It has proven itself
to be reliable & indispensable
tool, compatibile with all the
versions of Windows we use. Highly
recommended." |
|
| Customer
name: |
Julie
Rockwell |
| Customer Job
Title: |
Information Technology
Manager |
| Company
/ Organization: |
Break
Thru People Solutions |
| Country: |
Australia |
| Product: |
NetSupport
Manager |
| Quote: |
"I
would like to take a few moments to
express my gratitude to Pixel IT for
supplying us with NetSupport Manager.
I work in an IT Helpdesk environment.
It has helped my team to access and
fix remote workstations quickly and
efficiently.
We aren't new to Remote Desktop
software. The IT team have been using
remote management software for many
years.The NetSupport Manager software
is far superior to any software we
have used in the past. The software
has many features that we can no
longer do without. The NetworkSupport
Manager program has far exceeded our
expectations.
Thank you, Pixel IT, for your support
in helping to make our IT Team
professional, efficient and more
productive!" |
|
| Customer
name: |
Andrew
Hamilton |
| Customer Job
Title: |
IT Manager / Network
Administrator |
| Company
/ Organization: |
Ceramic
Fuel Cells Ltd |
| Country: |
Australia |
| Product: |
NetSupport
Manager |
| Quote: |
"I
have been using NetSupport Manager for
over five years and can highly
recommend this product as an
outstanding remote control application
for computer systems. Version updates
for NetSupport always deliver
improvements to the function and
feature set.
In my role as Network Administrator
for Ceramic Fuel Cells Limited,
NetSupport is used for remote control
of network servers and key system PC's
both via the Local Area Network and
through Virtual Private Network over
WAN connections. NetSupport allows me
to carry out many of the day to day
system administration functions from
my desktop PC or a mobile laptop when
physical access is not required or not
available." |
|
| Customer
name: |
Sheryn
Bell |
| Customer Job
Title: |
Systems Administrator |
| Company
/ Organization: |
Counties
Power Ltd |
| Country: |
Australia |
| Product: |
NetSupport
Manager |
| Quote: |
"I
first came across NetSupport Manager
in 2000 while working for Presbyterian
Support Services. I was looking for a
replacement product for Reachout,
which was not compatible with Windows
2000 machines. Our biggest concern
then was the program had to run
fluidly over 64K DDS links on our WAN.
Of all the products we trialled, NSM
was the only product that operated
across the WAN as if you were actually
sitting at the remote machine. No lag
or delay, extremely efficient, and
equally impressive over a dial-up RAS
connection. At PSS 75% of workstations
and 25% of servers were off-site but
on the WAN, and up to 3 hours drive
away. Being able to remotely control
these machines completely
revolutionised our support
environment. We no longer had to rely
on non-technical people to perform
tasks over the phone, and it makes so
much difference if a person can show
you their problem instead of having to
try and explain it.
Our ability to correctly identify and
resolve an issue increased
dramatically, and the time it took to
resolve issues decreased dramatically.
And of course, travel costs were
practically eliminated.
NSM is not just a remote control
solution though. We used it to
transfer files between servers,
remotely execute batch files for
hardware and software auditing, and
used the chat feature when phone lines
were down.
It is extraordinarily simple to
install and use. Remote machines do
need a client, but this can be
installed remotely as well via the
Deployment module. If you don't want
the remote user to watch what you are
doing, especially important if you
have to do administrative type tasks,
you can blank the remote screen, and
even disable the remote keyboard and
mouse if necessary.
18 months ago I left PSS to work for
Counties Power Ltd. Here, all machines
are on one site, but distributed
around several buildings. All the
servers are kept in a locked
temperature controlled room. I now use
NSM to manage these servers, and
minimise the amount of time I need to
be away from my desk.. I can even
remotely manage servers from home via
a VPN connection. Its just like being
there.
I would certainly recommend NSM to
anyone who needs to support machines
that are off-site. In my opinion, no
other product even comes close. And
even if your furthermost machine is
only 5 minutes walk away, I would
still recommend NSM, because if there
is one thing worse than your PC not
working, its not being able to find
the IT support person either!
I find it difficult to stop
talking about NSM once I start. It’s
such a great product, I couldn’t
even imagine supporting any IT network
without it now. Perhaps that’s the
best testimonial of all!" |
|
| Customer
name: |
Phil
Hoare |
| Customer Job
Title: |
Desktop Systems
Administrator |
| Company
/ Organization: |
Bundaberg
Sugar Ltd |
| Country: |
Australia |
| Product: |
NetSupport
Manager |
| Quote: |
"We
have been using NetSupport Manager
since 1997 for remote access to client
computers. I am always on the lookout
for a better product but have always
came back to NetSupport for this
solution. No other product has come
close as far as performance and
reliability. Netsupport is very easy
to use and setup with very little
training required for new users. We
have found Pixel IT to be very
professional with each time I have had
to contact them and offer service that
is second to none." |
|
| Customer
name: |
Philip
Sheriff |
| Customer Job
Title: |
Systems Analyst |
| Company
/ Organization: |
Ignatius
Park College |
| Country: |
Australia |
| Product: |
NetSupport
Manager |
| Quote: |
"NetSupport
Manager quite simply is one of the
easiest and most reliable software
applications we run in our school.
Installation is very simple and
straight forward for the client and
controller PCs. To make it even
better, I have only ever had to give
our teachers one small informal
training session on how to control,
share and watch the student PCs in
their labs. It is great for both
teaching and auditing. I am happy to
recommend this product." |
|
| Customer
name: |
Elijah
Lovejoy |
| Customer
Job Title: |
Systems
Administrator |
| Company
/ Organization: |
James
Sheahan Catholic High School |
| Country: |
NSW,
Australia |
| Product: |
NetSupport
School |
| Quote: |
"We needed a program that
allowed a teacher to monitor, control,
instruct and assist every student in
the classroom without needing a degree
in computer science.
NetSupport was amazing in the way that
it has all these functions and more,
with an easy to use interface that
anyone could learn in less than one
hour.
A lack of control over the computers
during a lesson was a real problem,
especially for those teachers
unfamiliar with a computer classroom.
The ability to monitor what students
are doing without having to be
physically present at each PC is
fantastic.
We trialed a list of other remote
management applications and they were
either to expensive or missing
important components. Netsupport was a
class
above the rest.
Excellent presentation, easy to use
functionality, great technical support
and an abundance of useful features in
a format that anyone could understand.
NetSupprt School met all of our needs
and offered solutions to problems we
hadn't even thought of yet."
|
|
| Customer
name: |
n/a |
| Customer
Job Title: |
Computer
Teacher |
| Company
/ Organization: |
North
Lenoir High School |
| Country: |
USA |
| Product: |
NetSupport
School |
| Quote: |
"NetSupport is WONDERFUL!! For
a business classroom lab, it is just
the ticket we needed to keep students
on task and with a way to observe the
instructor's demonstration without the
use of a data projector.
It is a great tool for the
classroom."
|
|
| Customer
name: |
n/a |
| Customer
Job Title: |
Computer
Teacher |
| Company
/ Organization: |
South
Lenoir High School |
| Country: |
USA |
| Product: |
NetSupport
School |
| Quote: |
"NetSupport School is an
excellent teaching tool for
demonstration purposes and I also use
it to block students' computers when
they should be studying for tests and
also to monitor them when they are
keying their assignments. It is
great."
"It is wonderful software. I use
it almost daily for demonstration. It
is very helpful in monitoring students
as well."
|
|
| Customer
name: |
n/a |
| Customer
Job Title: |
n/a |
| Company
/ Organization: |
Briar
Cliff University |
| Country: |
USA |
| Product: |
NetSupport
School |
| Quote: |
"NetSupport gave control of
the classroom back to the instructor.
The lock feature is perfect for
lecture time and the ability to
monitor individual machines while the
students work is invaluable."
|
|
| Customer
name: |
Technology
Specialist |
| Customer
Job Title: |
n/a |
| Company
/ Organization: |
Tyler
ISD |
| Country: |
USA |
| Product: |
NetSupport
School |
| Quote: |
"I'm so impressed with your
company, it's employees and it's
product that I'm telling all the other
elementary school computer lab
teachers about it.
I love it. I'm discovering more and
more about it everyday. The lady at
tech support was very helpful. She
explained the answer and assured me
that I had indeed done it correctly. I
hope you guys are around for a long
time, because you have made my life at
school so much easier.
My kids love the chat feature of
the program and with the file
distribution feature, we're getting
ready to make movies!! It's
great!!"
|
|
| Customer
name: |
Mr
Ian Woolley |
| Customer
Job Title: |
n/a |
| Company
/ Organization: |
CFP
Software Ltd |
| Country: |
UK |
| Product: |
NetSupport
Manager |
| Quote: |
CFP Software is the UK’s leading
Property management software supplier.
Having used several alternative Remote
software packages to support our
customers for many years, we have
recently discovered NetSupport
Manager.
We now only recommend the NSM
software to our customers and it is
the only package that we install for
Remote support! We have been very
impressed with its flexibility,
performance and ease of use and it has
greatly benefited us with the service
that we are able to offer to our
customers.
CFP are happy to recommend NSM on
the basis of the quality of the
software and the helpfulness and
friendliness of the staff.
www.cfp-software.co.uk
|
|
| Customer
name: |
Mr
Paul Hambleton |
| Customer
Job Title: |
n/a |
| Company
/ Organization: |
Healium
IT |
| Country: |
UK |
| Product: |
NetSupport
DNA |
| Quote: |
"We have a requirement to
support many sites across a wide
geographical area, namely Devon and
Cornwall, which makes site visits a
costly and time consuming exercise.
NSM and DNA enables my business to
move from the reactive model of many
IT departments to offering a proactive
service to customers.
This has resulted in quicker
response times for resolution of
problems and a massive increase in
customer satisfaction. By integrating
DNA into our existing systems we have
achieved a more detailed understanding
of our customers needs and are
therefore better situated to meet
these needs than our
competitors."
www.healium.co.uk
|
|
| Customer
name: |
Lisbeth
R. Lund |
| Customer
Job Title: |
IT-consultant |
| Company
/ Organization: |
The
Royal School of Library and
Informations Science |
| Country: |
Denmark |
| Product:< | | | | | |
