Cornell University School of Hotel Administration Manages Labs with NetSupport School. - - - The University of Texas, Pan American, Utilizes NetSupport School for Improved Computer Instruction. - - - United Nations World Food Programme Selects NetSupport Manager.
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 Customer name: Paul Treverton
 Customer Job Title: Learning and Development Manager
 Company / Organization: NHS Direct Hampshire and Isle of Wight
 Country: UK
 Product: NetSupport School
 Quote: What exactly are you using it for?
All new call center staff receive training in the Clinical Assessment System (CAS) software used by frontline staff at NHS Direct. This takes place in our training room where each trainee has their own workstation. NetSupport School is used by the trainers to ensure that during a training session all computer screens display the same information as that on the trainer's screen. When trainees are working on tasks independently the trainers can then remotely monitor and review this activity, offering support as needed.

What features do you particularly like?
As mentioned above plus being able to disable an individual's or group's internet or email access.

Did you look at any competition? If so why did you choose us?
At the time of purchase (2/3 years ago) we were not aware of any competing products.

Would you be happy to recommend this product? If so why?
Yes, definitely. NetSupport School is an excellent product that has made a major contribution to the overall efficiency of our CAS training program.

 

 Customer name:  
 Customer Job Title: Data/Communications Manager
 Company / Organization: Bowermaster and Associates Insurance
 Country: USA
 Product: NetSupport Manager
 Quote: "Bowermaster uses NetSupport Manager to support 5 locations across
California. The program interface is a lot easier to use than other remote
control applications and allows me to switch between remote clients quickly
and easily."
 

 Customer name: Keinyet Cheung FCCA
 Customer Job Title: Consultant
 Company / Organization: Matrix IT Services Ltd
 Country: UK
 Product: NetSupport Manager
 Quote: "Having used Netsupport Manager to provide remote online support for clients from Manchester to the Isle of Wight, I can honestly say that the features, functionality and ease of use for this software easily beats others in the marketplace without a doubt".

 Customer name: Jason Thomas
 Customer Job Title: Systems Administrator
 Company / Organization: Schefenacker Vision Systems Australia
 Country: Australia
 Product: NetSupport Manager
 Quote: "NetSupport Manager takes the legwork out of network administration. Our IT department is now much more efficient and productive in solving problem and hence keeping our user base happy. NetSupport Manager enables us to get stuck into the problem immediately, rather than walking there, being stopped or interrupted, and having to coerce people from their PCs".

 Customer name: Bill Betts
 Customer Job Title: Manager Planning & Engineering
 Company / Organization: Australian Airports
 Country: Australia
 Product: NetSupport Manager
 Quote: AAL have been working will NetSupport Manager for some years now. We believe that having the advantage of maintenance workers being able to log in to our BMS through NetSupport Manager gives us the edge to provide a prompt response to airport breakdowns and thereby affording greater confidence in our clients and the travelling public.

In addition to client satisfaction, and from a corporate view, we can reduce call out time, travel time, and the necessity to even attend the breakdown. This obviously results in cost savings for staff, vehicles, and general equipment efficiency through the ability to random monitor as a tool of 'Whole of Life' philosophy."

 Customer name: Dino Bijedic
 Customer Job Title: System Administrator
 Company / Organization: Eracom Technologies Australia
 Country: Australia
 Product: NetSupport Manager
 Quote: "We have relied on NSM's remote system administration capabilities for a number of years. It has proven itself to be reliable & indispensable tool, compatibile with all the versions of Windows we use. Highly recommended."

 Customer name: Julie Rockwell
 Customer Job Title: Information Technology Manager
 Company / Organization: Break Thru People Solutions
 Country: Australia
 Product: NetSupport Manager
 Quote: "I would like to take a few moments to express my gratitude to Pixel IT for supplying us with NetSupport Manager. I work in an IT Helpdesk environment. It has helped my team to access and fix remote workstations quickly and efficiently.

We aren't new to Remote Desktop software. The IT team have been using remote management software for many years.The NetSupport Manager software is far superior to any software we have used in the past. The software has many features that we can no longer do without. The NetworkSupport Manager program has far exceeded our expectations.

Thank you, Pixel IT, for your support in helping to make our IT Team professional, efficient and more productive!"

 Customer name: Andrew Hamilton
 Customer Job Title: IT Manager / Network Administrator
 Company / Organization: Ceramic Fuel Cells Ltd
 Country: Australia
 Product: NetSupport Manager
 Quote: "I have been using NetSupport Manager for over five years and can highly recommend this product as an outstanding remote control application for computer systems. Version updates for NetSupport always deliver improvements to the function and feature set.

In my role as Network Administrator for Ceramic Fuel Cells Limited, NetSupport is used for remote control of network servers and key system PC's both via the Local Area Network and through Virtual Private Network over WAN connections. NetSupport allows me to carry out many of the day to day system administration functions from my desktop PC or a mobile laptop when physical access is not required or not available."

 Customer name: Sheryn Bell
 Customer Job Title: Systems Administrator
 Company / Organization: Counties Power Ltd
 Country: Australia
 Product: NetSupport Manager
 Quote: "I first came across NetSupport Manager in 2000 while working for Presbyterian Support Services. I was looking for a replacement product for Reachout, which was not compatible with Windows 2000 machines. Our biggest concern then was the program had to run fluidly over 64K DDS links on our WAN.

Of all the products we trialled, NSM was the only product that operated across the WAN as if you were actually sitting at the remote machine. No lag or delay, extremely efficient, and equally impressive over a dial-up RAS connection. At PSS 75% of workstations and 25% of servers were off-site but on the WAN, and up to 3 hours drive away. Being able to remotely control these machines completely revolutionised our support environment. We no longer had to rely on non-technical people to perform tasks over the phone, and it makes so much difference if a person can show you their problem instead of having to try and explain it.

Our ability to correctly identify and resolve an issue increased dramatically, and the time it took to resolve issues decreased dramatically. And of course, travel costs were practically eliminated.

NSM is not just a remote control solution though. We used it to transfer files between servers, remotely execute batch files for hardware and software auditing, and used the chat feature when phone lines were down.

It is extraordinarily simple to install and use. Remote machines do need a client, but this can be installed remotely as well via the Deployment module. If you don't want the remote user to watch what you are doing, especially important if you have to do administrative type tasks, you can blank the remote screen, and even disable the remote keyboard and mouse if necessary.

18 months ago I left PSS to work for Counties Power Ltd. Here, all machines are on one site, but distributed around several buildings. All the servers are kept in a locked temperature controlled room. I now use NSM to manage these servers, and minimise the amount of time I need to be away from my desk.. I can even remotely manage servers from home via a VPN connection. Its just like being there.

I would certainly recommend NSM to anyone who needs to support machines that are off-site. In my opinion, no other product even comes close. And even if your furthermost machine is only 5 minutes walk away, I would still recommend NSM, because if there is one thing worse than your PC not working, its not being able to find the IT support person either!

I find it difficult to stop talking about NSM once I start. It’s such a great product, I couldn’t even imagine supporting any IT network without it now. Perhaps that’s the best testimonial of all!"

 Customer name: Phil Hoare
 Customer Job Title: Desktop Systems Administrator
 Company / Organization: Bundaberg Sugar Ltd
 Country: Australia
 Product: NetSupport Manager
 Quote: "We have been using NetSupport Manager since 1997 for remote access to client computers. I am always on the lookout for a better product but have always came back to NetSupport for this solution. No other product has come close as far as performance and reliability. Netsupport is very easy to use and setup with very little training required for new users. We have found Pixel IT to be very professional with each time I have had to contact them and offer service that is second to none."

 Customer name: Philip Sheriff
 Customer Job Title: Systems Analyst
 Company / Organization: Ignatius Park College
 Country: Australia
 Product: NetSupport Manager
 Quote: "NetSupport Manager quite simply is one of the easiest and most reliable software applications we run in our school. Installation is very simple and straight forward for the client and controller PCs. To make it even better, I have only ever had to give our teachers one small informal training session on how to control, share and watch the student PCs in their labs. It is great for both teaching and auditing. I am happy to recommend this product."

 Customer name: Elijah Lovejoy
 Customer Job Title: Systems Administrator
 Company / Organization: James Sheahan Catholic High School
 Country: NSW, Australia
 Product: NetSupport School
 Quote:

"We needed a program that allowed a teacher to monitor, control, instruct and assist every student in the classroom without needing a degree in computer science.
NetSupport was amazing in the way that it has all these functions and more, with an easy to use interface that anyone could learn in less than one hour.
 
A lack of control over the computers during a lesson was a real problem, especially for those teachers unfamiliar with a computer classroom. The ability to monitor what students are doing without having to be physically present at each PC is fantastic.
 
We trialed a list of other remote management applications and they were either to expensive or missing important components. Netsupport was a class
above the rest.

Excellent presentation, easy to use functionality, great technical support and an abundance of useful features in a format that anyone could understand. NetSupprt School met all of our needs and offered solutions to problems we hadn't even thought of yet."


 Customer name: n/a
 Customer Job Title: Computer Teacher
 Company / Organization: North Lenoir High School
 Country: USA
 Product: NetSupport School
 Quote:

"NetSupport is WONDERFUL!! For a business classroom lab, it is just the ticket we needed to keep students on task and with a way to observe the instructor's demonstration without the use of a data projector.

It is a great tool for the classroom."


 Customer name: n/a
 Customer Job Title: Computer Teacher
 Company / Organization: South Lenoir High School
 Country: USA
 Product: NetSupport School
 Quote:

"NetSupport School is an excellent teaching tool for demonstration purposes and I also use it to block students' computers when they should be studying for tests and also to monitor them when they are keying their assignments. It is great."

"It is wonderful software. I use it almost daily for demonstration. It is very helpful in monitoring students as well."


 Customer name: n/a
 Customer Job Title: n/a
 Company / Organization: Briar Cliff University
 Country: USA
 Product: NetSupport School
 Quote:

"NetSupport gave control of the classroom back to the instructor.

The lock feature is perfect for lecture time and the ability to monitor individual machines while the students work is invaluable."


 Customer name: Technology Specialist
 Customer Job Title: n/a
 Company / Organization: Tyler ISD
 Country: USA
 Product: NetSupport School
 Quote:

"I'm so impressed with your company, it's employees and it's product that I'm telling all the other elementary school computer lab teachers about it.

I love it. I'm discovering more and more about it everyday. The lady at tech support was very helpful. She explained the answer and assured me that I had indeed done it correctly. I hope you guys are around for a long time, because you have made my life at school so much easier.

My kids love the chat feature of the program and with the file distribution feature, we're getting ready to make movies!! It's great!!"


 Customer name: Mr Ian Woolley
 Customer Job Title: n/a
 Company / Organization: CFP Software Ltd
 Country: UK
 Product: NetSupport Manager
 Quote:

CFP Software is the UK’s leading Property management software supplier. Having used several alternative Remote software packages to support our customers for many years, we have recently discovered NetSupport Manager.

We now only recommend the NSM software to our customers and it is the only package that we install for Remote support! We have been very impressed with its flexibility, performance and ease of use and it has greatly benefited us with the service that we are able to offer to our customers.

CFP are happy to recommend NSM on the basis of the quality of the software and the helpfulness and friendliness of the staff.

www.cfp-software.co.uk


 Customer name: Mr Paul Hambleton
 Customer Job Title: n/a
 Company / Organization: Healium IT
 Country: UK
 Product: NetSupport DNA
 Quote:

"We have a requirement to support many sites across a wide geographical area, namely Devon and Cornwall, which makes site visits a costly and time consuming exercise.

NSM and DNA enables my business to move from the reactive model of many IT departments to offering a proactive service to customers.

This has resulted in quicker response times for resolution of problems and a massive increase in customer satisfaction. By integrating DNA into our existing systems we have achieved a more detailed understanding of our customers needs and are therefore better situated to meet these needs than our competitors."

www.healium.co.uk


 Customer name: Lisbeth R. Lund
 Customer Job Title: IT-consultant
 Company / Organization: The Royal School of Library and Informations Science
 Country: Denmark
 Product:<