The pricing is very affordable in my view and the attention to our queries
by your company has been very good also.

For a company our size, the pricing structure for NSM is also far superior.
We only had about 8 of our computers set up with pcAnywere, mostly 1 computer at each of our locations (1 central office, 4 retail locations, and 2 owner's homes). With the reasonable pricing of the 25-pack, we were able to add support for additional computers at each location, and also give remote access to 3 additional managers from their homes.

Our most important use of the product is automatic overnight polling of 4 remote locations, followed by automatic updates sent to those 4 locations. Using NSM scripts, launched by Windows' "Scheduled Tasks", we are getting a much higher success rate than we ever obtained with pcAnywhere Auto Transfers. Using NSM Scripting, we are able to implement a file "move" -deleting the source after confirmation of a successful copy - and also launch an application at the other end of the connection, if the staff member had forgotten that step during their closing procedure.

We have 100 licenses and are using all of these flawlessly.

We also use the software on our MicroSeismic machines which monitor blasting and natural seismic events in out mining operations. The person may not be available at the terminal to login and by using NetSupport we have the ability to access the machine at any given time to view the data and possibly eliminating a tragedy.

The performance of this software in in a league of its own.

The prices of this software is very competitive and the maintenance
agreement is also very reasonable.

The sales support team has been exemplary.

There isn't one particular feature that stands out. I like the total package. Your software allows us to have more than one tutor, and that feature is most important because we have two computer teachers in our lab. (One of the main reasons we switched from Altiris Vision.) We use the send and receive function a lot. I used to go around to each computer manually installing shortcuts etc... 35 times. What a time saver!

I can give oral instructions to the younger students while they are working via the announce feature. They are so funny, they stop and look around and smile. They said it sounds like they are on an airplane. I have been telling the other technologists about your software. Many of them use a projector to teach from. NetSupport is far more engaging! We use it everyday to give instructions and the entire class pays attention, including kindergarten!

Thanks for creating NetSupport. We couldn't teach effectively without it.

All things considered, NSM has been and continues to be the best solution for my needs in terms of performance and value. Should business continue to grow I will probably need more licenses in the future.

Not only does this software keep the classroom in mind, I cannot imagine teaching technology without it. It is by far the best Remote Control software there is - in any platform! I bought it for my school and since then, two other schools in the district have jumped aboard. We all love it, and could not teach without it.

I feel like I owe half my salary to this software. After all, it does half the work!
I cannot say enough... Thank you for this software. It is simply the best!

At this point, we have a few office people and a hand full of freight people co-located several miles apart from the show facility all accessing the data via Citrix over a T-1 WAN. At the show facility will be up to a couple of dozen connections direct to the Oracle database via 100Mps LAN. This operation for one show can occur over a 24/7 period. The challenge then is to find a way to maintain and monitor these servers before, during, and after each show.

Up until now I utilized MS Remote Control (WindowsXP) and suffered the problem of the quirks associated with terminal services, ie. Scheduler Authentication, running certain scripts with ODBC, moving files, etc. The cost to me dealing with these was trips to the facilities, coordinating access to the equipment and other support issues. Now with NetSupport Manager, I can support this effort from my office, from home, from another facility, or even from out of town.

The ability to monitor and assist students as they work, collect their work and distribute files has made NetSupport the best software investment that our school has made.

1. Excellent tech support. They are always ready to either answer the questions and help solve the problems when I need them. If for some reason a solution cannot be achieved at that time, they work to find a solution and get back to me when the solution is found.

2. The ability to scan the whole classroom and ensure students are on task
and working on the appropriate assignment.

3. The ability to lock out certain programs from the local computer

4. The ability to lock out certain internet sites from the computers

5. NetSupport School far exceeds all other classroom/lab control programs.

I hope the five areas above help. If you need more details or some other
format, let me know. I would be happy to help, as I am very pleased with
NetSupport School.

Most appreciated has been the friendly technical support we have received from everyone at NetSupport. When we had difficulty understanding things in the beginning, their help through the email and over the phone was such a relief. We were pleasantly surprised to find a tool that works powerfully for large enterprises and can work just as well for an individual in a home situation.

Many thanks to the whole team at NetSupport!

P.S.
- I debated as to whether or not our words of appreciation were too "folksy" or not. But, then felt that the whole point was that your software meets the needs of the "big" guy and the "little" guy simultaneously. That's what's so nice about it - power with at least outward simplicity. The real complexity is hidden so that it does not overwhelm the user.

We heard about NetSupport School from Google searches, then reviews, etc.

It Contained the lab management features we needed.

We ran demo versions of various products. NSS had the most features, implemented correctly, and was also the easiest to use.

Tremendous cost savings and software that faculty can actually use.

Our school was one of those which did not see a need to buy a program like NetSupport. However, with our student population growing so much, it had become difficult to monitor all the students' work and use of the computers. Since we installed NetSupport, this task has become very manageable. The company offered great support and they were very prompt responding our emails. Phil Austin was very pleasant to deal with (unlike so many sales representatives!) I am just sorry we didn't do this sooner.

Your software has been tremendously helpful. Thank you for keeping us updated and taking the time to find out if your software is performing to its highest potential.

Although I have not had a need of any technical support since we purchased this product over a year ago, I was surprised in being contacted by NetSupport who informed me about the new version 7. Since we also signed up for the maintenance and support agreement, we received the new version free of charge. I am looking forward to be able to block software programs and URL sites from student access using the new version.

I would like to take this opportunity to convey to you, our satisfaction in our recent application of the NetSupport Manager.

Our team's initial discussions concerning desktop support applications typically hinged on the same issues regardless of the vendor or product being evaluated. On area of concern was the propensity of software manufactures to develop a product with such high developmental costs, that the cost of the final product fell well outside the reach of smaller IT organizations to implement.

Our principal concern revolved around the turn up costs and the assignment of licensing either on a per-seat or bundled configuration. Aside from the generalities of the applications, we found your product employed several key aspects which were either non-existent or required additional "stick-on" costs to achieve the depth found in NetSupport Manager.

Since selecting NetSupport Manager as well as a licensing bundle which met our needs not the developers, it has provided us with a robust, easy to deploy support application which has proven to be tremendously functional. We have found the interaction with our "client side" to be very receptive to our choice. It is after all the primary scope of this department as well as this application to support our associates.
We are tremendously pleased to have chosen NetSupport Manager for our desktop support needs and hold no reservation as to its' abilities now, or in future to support our organizations growth. I recommend NetSupport Manager® as a product by which any IT Desktop Support Administrator and staff will find new possibilities in developing their support team skills and resources.

Our teachers love being able to show their desktop to the students, exhibit students desktops to the rest of the class, see what students are doing on the computers in real time, as well as instantly lock down the computers when things get a bit out of hand. NetSupport School has removed our teachers' fear of using technology.