Cornell University School of Hotel Administration Manages Labs with NetSupport School. - - - The University of Texas, Pan American, Utilizes NetSupport School for Improved Computer Instruction. - - - United Nations World Food Programme Selects NetSupport Manager.
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 Customer name: Paul Treverton
 Customer Job Title: Learning and Development Manager
 Company / Organization: NHS Direct Hampshire and Isle of Wight
 Country: UK
 Product: NetSupport School
 Quote: What exactly are you using it for?
All new call center staff receive training in the Clinical Assessment System (CAS) software used by frontline staff at NHS Direct. This takes place in our training room where each trainee has their own workstation. NetSupport School is used by the trainers to ensure that during a training session all computer screens display the same information as that on the trainer's screen. When trainees are working on tasks independently the trainers can then remotely monitor and review this activity, offering support as needed.

What features do you particularly like?
As mentioned above plus being able to disable an individual's or group's internet or email access.

Did you look at any competition? If so why did you choose us?
At the time of purchase (2/3 years ago) we were not aware of any competing products.

Would you be happy to recommend this product? If so why?
Yes, definitely. NetSupport School is an excellent product that has made a major contribution to the overall efficiency of our CAS training program.

 

 Customer name:  
 Customer Job Title: Data/Communications Manager
 Company / Organization: Bowermaster and Associates Insurance
 Country: USA
 Product: NetSupport Manager
 Quote: "Bowermaster uses NetSupport Manager to support 5 locations across
California. The program interface is a lot easier to use than other remote
control applications and allows me to switch between remote clients quickly
and easily."
 

 Customer name: Keinyet Cheung FCCA
 Customer Job Title: Consultant
 Company / Organization: Matrix IT Services Ltd
 Country: UK
 Product: NetSupport Manager
 Quote: "Having used Netsupport Manager to provide remote online support for clients from Manchester to the Isle of Wight, I can honestly say that the features, functionality and ease of use for this software easily beats others in the marketplace without a doubt".

 Customer name: Jason Thomas
 Customer Job Title: Systems Administrator
 Company / Organization: Schefenacker Vision Systems Australia
 Country: Australia
 Product: NetSupport Manager
 Quote: "NetSupport Manager takes the legwork out of network administration. Our IT department is now much more efficient and productive in solving problem and hence keeping our user base happy. NetSupport Manager enables us to get stuck into the problem immediately, rather than walking there, being stopped or interrupted, and having to coerce people from their PCs".

 Customer name: Bill Betts
 Customer Job Title: Manager Planning & Engineering
 Company / Organization: Australian Airports
 Country: Australia
 Product: NetSupport Manager
 Quote: AAL have been working will NetSupport Manager for some years now. We believe that having the advantage of maintenance workers being able to log in to our BMS through NetSupport Manager gives us the edge to provide a prompt response to airport breakdowns and thereby affording greater confidence in our clients and the travelling public.

In addition to client satisfaction, and from a corporate view, we can reduce call out time, travel time, and the necessity to even attend the breakdown. This obviously results in cost savings for staff, vehicles, and general equipment efficiency through the ability to random monitor as a tool of 'Whole of Life' philosophy."

 Customer name: Dino Bijedic
 Customer Job Title: System Administrator
 Company / Organization: Eracom Technologies Australia
 Country: Australia
 Product: NetSupport Manager
 Quote: "We have relied on NSM's remote system administration capabilities for a number of years. It has proven itself to be reliable & indispensable tool, compatibile with all the versions of Windows we use. Highly recommended."

 Customer name: Julie Rockwell
 Customer Job Title: Information Technology Manager
 Company / Organization: Break Thru People Solutions
 Country: Australia
 Product: NetSupport Manager
 Quote: "I would like to take a few moments to express my gratitude to Pixel IT for supplying us with NetSupport Manager. I work in an IT Helpdesk environment. It has helped my team to access and fix remote workstations quickly and efficiently.

We aren't new to Remote Desktop software. The IT team have been using remote management software for many years.The NetSupport Manager software is far superior to any software we have used in the past. The software has many features that we can no longer do without. The NetworkSupport Manager program has far exceeded our expectations.

Thank you, Pixel IT, for your support in helping to make our IT Team professional, efficient and more productive!"

 Customer name: Andrew Hamilton
 Customer Job Title: IT Manager / Network Administrator
 Company / Organization: Ceramic Fuel Cells Ltd
 Country: Australia
 Product: NetSupport Manager
 Quote: "I have been using NetSupport Manager for over five years and can highly recommend this product as an outstanding remote control application for computer systems. Version updates for NetSupport always deliver improvements to the function and feature set.

In my role as Network Administrator for Ceramic Fuel Cells Limited, NetSupport is used for remote control of network servers and key system PC's both via the Local Area Network and through Virtual Private Network over WAN connections. NetSupport allows me to carry out many of the day to day system administration functions from my desktop PC or a mobile laptop when physical access is not required or not available."

 Customer name: Sheryn Bell
 Customer Job Title: Systems Administrator
 Company / Organization: Counties Power Ltd
 Country: Australia
 Product: NetSupport Manager
 Quote: "I first came across NetSupport Manager in 2000 while working for Presbyterian Support Services. I was looking for a replacement product for Reachout, which was not compatible with Windows 2000 machines. Our biggest concern then was the program had to run fluidly over 64K DDS links on our WAN.

Of all the products we trialled, NSM was the only product that operated across the WAN as if you were actually sitting at the remote machine. No lag or delay, extremely efficient, and equally impressive over a dial-up RAS connection. At PSS 75% of workstations and 25% of servers were off-site but on the WAN, and up to 3 hours drive away. Being able to remotely control these machines completely revolutionised our support environment. We no longer had to rely on non-technical people to perform tasks over the phone, and it makes so much difference if a person can show you their problem instead of having to try and explain it.

Our ability to correctly identify and resolve an issue increased dramatically, and the time it took to resolve issues decreased dramatically. And of course, travel costs were practically eliminated.

NSM is not just a remote control solution though. We used it to transfer files between servers, remotely execute batch files for hardware and software auditing, and used the chat feature when phone lines were down.

It is extraordinarily simple to install and use. Remote machines do need a client, but this can be installed remotely as well via the Deployment module. If you don't want the remote user to watch what you are doing, especially important if you have to do administrative type tasks, you can blank the remote screen, and even disable the remote keyboard and mouse if necessary.

18 months ago I left PSS to work for Counties Power Ltd. Here, all machines are on one site, but distributed around several buildings. All the servers are kept in a locked temperature controlled room. I now use NSM to manage these servers, and minimise the amount of time I need to be away from my desk.. I can even remotely manage servers from home via a VPN connection. Its just like being there.

I would certainly recommend NSM to anyone who needs to support machines that are off-site. In my opinion, no other product even comes close. And even if your furthermost machine is only 5 minutes walk away, I would still recommend NSM, because if there is one thing worse than your PC not working, its not being able to find the IT support person either!

I find it difficult to stop talking about NSM once I start. It’s such a great product, I couldn’t even imagine supporting any IT network without it now. Perhaps that’s the best testimonial of all!"

 Customer name: Phil Hoare
 Customer Job Title: Desktop Systems Administrator
 Company / Organization: Bundaberg Sugar Ltd
 Country: Australia
 Product: NetSupport Manager
 Quote: "We have been using NetSupport Manager since 1997 for remote access to client computers. I am always on the lookout for a better product but have always came back to NetSupport for this solution. No other product has come close as far as performance and reliability. Netsupport is very easy to use and setup with very little training required for new users. We have found Pixel IT to be very professional with each time I have had to contact them and offer service that is second to none."

 Customer name: Philip Sheriff
 Customer Job Title: Systems Analyst
 Company / Organization: Ignatius Park College
 Country: Australia
 Product: NetSupport Manager
 Quote: "NetSupport Manager quite simply is one of the easiest and most reliable software applications we run in our school. Installation is very simple and straight forward for the client and controller PCs. To make it even better, I have only ever had to give our teachers one small informal training session on how to control, share and watch the student PCs in their labs. It is great for both teaching and auditing. I am happy to recommend this product."

 Customer name: Elijah Lovejoy
 Customer Job Title: Systems Administrator
 Company / Organization: James Sheahan Catholic High School
 Country: NSW, Australia
 Product: NetSupport School
 Quote:

"We needed a program that allowed a teacher to monitor, control, instruct and assist every student in the classroom without needing a degree in computer science.
NetSupport was amazing in the way that it has all these functions and more, with an easy to use interface that anyone could learn in less than one hour.
 
A lack of control over the computers during a lesson was a real problem, especially for those teachers unfamiliar with a computer classroom. The ability to monitor what students are doing without having to be physically present at each PC is fantastic.
 
We trialed a list of other remote management applications and they were either to expensive or missing important components. Netsupport was a class
above the rest.

Excellent presentation, easy to use functionality, great technical support and an abundance of useful features in a format that anyone could understand. NetSupprt School met all of our needs and offered solutions to problems we hadn't even thought of yet."


 Customer name: n/a
 Customer Job Title: Computer Teacher
 Company / Organization: North Lenoir High School
 Country: USA
 Product: NetSupport School
 Quote:

"NetSupport is WONDERFUL!! For a business classroom lab, it is just the ticket we needed to keep students on task and with a way to observe the instructor's demonstration without the use of a data projector.

It is a great tool for the classroom."


 Customer name: n/a
 Customer Job Title: Computer Teacher
 Company / Organization: South Lenoir High School
 Country: USA
 Product: NetSupport School
 Quote:

"NetSupport School is an excellent teaching tool for demonstration purposes and I also use it to block students' computers when they should be studying for tests and also to monitor them when they are keying their assignments. It is great."

"It is wonderful software. I use it almost daily for demonstration. It is very helpful in monitoring students as well."


 Customer name: n/a
 Customer Job Title: n/a
 Company / Organization: Briar Cliff University
 Country: USA
 Product: NetSupport School
 Quote:

"NetSupport gave control of the classroom back to the instructor.

The lock feature is perfect for lecture time and the ability to monitor individual machines while the students work is invaluable."


 Customer name: Technology Specialist
 Customer Job Title: n/a
 Company / Organization: Tyler ISD
 Country: USA
 Product: NetSupport School
 Quote:

"I'm so impressed with your company, it's employees and it's product that I'm telling all the other elementary school computer lab teachers about it.

I love it. I'm discovering more and more about it everyday. The lady at tech support was very helpful. She explained the answer and assured me that I had indeed done it correctly. I hope you guys are around for a long time, because you have made my life at school so much easier.

My kids love the chat feature of the program and with the file distribution feature, we're getting ready to make movies!! It's great!!"


 Customer name: Mr Ian Woolley
 Customer Job Title: n/a
 Company / Organization: CFP Software Ltd
 Country: UK
 Product: NetSupport Manager
 Quote:

CFP Software is the UK’s leading Property management software supplier. Having used several alternative Remote software packages to support our customers for many years, we have recently discovered NetSupport Manager.

We now only recommend the NSM software to our customers and it is the only package that we install for Remote support! We have been very impressed with its flexibility, performance and ease of use and it has greatly benefited us with the service that we are able to offer to our customers.

CFP are happy to recommend NSM on the basis of the quality of the software and the helpfulness and friendliness of the staff.

www.cfp-software.co.uk


 Customer name: Mr Paul Hambleton
 Customer Job Title: n/a
 Company / Organization: Healium IT
 Country: UK
 Product: NetSupport DNA
 Quote:

"We have a requirement to support many sites across a wide geographical area, namely Devon and Cornwall, which makes site visits a costly and time consuming exercise.

NSM and DNA enables my business to move from the reactive model of many IT departments to offering a proactive service to customers.

This has resulted in quicker response times for resolution of problems and a massive increase in customer satisfaction. By integrating DNA into our existing systems we have achieved a more detailed understanding of our customers needs and are therefore better situated to meet these needs than our competitors."

www.healium.co.uk


 Customer name: Lisbeth R. Lund
 Customer Job Title: IT-consultant
 Company / Organization: The Royal School of Library and Informations Science
 Country: Denmark
 Product: NetSupport School
 Quote:

"On the Royal School of Library and Informations Science we use the
Netsupport School program in our day-to-day education of students.
Our teachers and professors are using the facility to demonstrate
professional tools of Librarianship and for theoretical education of our
students.

The software has the advantage of being fast when switching between the
demonstration mode and releasing the students to use their computers on
their own. Having the students computers in demonstration mode you optimize
the concentration of the students.
We experience the software to be easy configurating to our needs and easy to
instruct teachers/professors to use.

We can recommend the software to be used in class teaching."


 Customer name: n/a
 Customer Job Title: n/a
 Company / Organization: Presbyterian Homes
 Country: USA
 Product: NetSupport Manager
 Quote:

"We are using NetSupport regularly and have found that it has paid for itself w/in 3 months. We are very pleased with how it works. We wrote our own program to pull transactions to monitor usage each month.

It is a very good story to tell management about how technology can be helpful. We have not had to contact tech support to my knowledge."


 Customer name: n/a
 Customer Job Title: n/a
 Company / Organization: Lecanto High School
 Country: USA
 Product: NetSupport School
 Quote:

"I use your product every day!!!! I also work under contract for Oracle. I am a cadre leader for 30 teachers....and while in LA a month or so ago with them, used NetSupport during training sessions.

Although they had a NEWER version than mine in the training lab, I was still able to dazzle those teachers with your product. I have referred several people to NetSupport."


 Customer name: Tim Paul
 Customer Job Title: Chairman, Business and Technology Department
 Company / Organization: Montana State University - Great Falls
 Country: USA
 Product: NetSupport School
 Quote:

"We currently use the newest version of NetSupport in two of our 21-computer classrooms, and it is excellent! I have put in an order for sufficient licenses to equip another of our classrooms for fall. We're really impressed with the new quiz module that is a part of NetSupport School. We intend to use it initially in our challenge tests in the fall...once set, it takes the administrative headache away!

You have an excellent product...keep up the good work with the upgrades and service!"


 Customer name: Norm Rioux
 Customer Job Title: Manager
 Company / Organization: Network Support Services, Sisters of Charity Health System
 Country: USA
 Product: NetSupport Manager
 Quote:

"With NetSupport software, we can identify illicit installations and also move licenses to where they are most needed. The remote troubleshooting tool also serves us well and has allowed us to maintain our PC tech support staff level at three technicians... thanks for a truly top-notch product."


 Customer name: Dana Jaques
 Customer Job Title: Director
 Company / Organization: Aveda Corporation
 Country: USA
 Product: NetSupport Manager
 Quote:

"We LOVE NetSupport Manager!"


 Customer name: Rick Goth
 Customer Job Title: Director
 Company / Organization: Fujitec America
 Country: USA
 Product: NetSupport DNA & NetSupport Manager
 Quote:

"You have a great product that earns its keep every day - we rely on the functionality and information it provides. Please feel free to use our name as a very satisfied user."


 Customer name: Guy Diviaio
 Customer Job Title: Director of Infrastructure
 Company / Organization: Maximus, Inc
 Country: USA
 Product: NetSupport DNA
 Quote: "Wanted to thank you for all your hardwork during the past 3 months in helping us get NetSupport into our company. We received the program last week and within that first week we had the server installed and more than 50 client machines connected. We are continuing to work with the current installed clients and will be expanding the installation to include everyone within the next 2 to 3 weeks. Our corporate headquarters has looked at various competitors and were blown away by the simplicity of setup and the quality of the results that could be achieved with NetSupport - DNA in weeks instead of the months of trial and error the other programs seemed to entail. The server installation was effortless and the clients were just as easy. We immediately were able to make decisions and change some processes based on the information we gathered during the first few installs.

I would also like to comment on the expert customer service we have received whether it was product or environment related, never once did any of your representatives say that it was a network related problem, not related to the product and refer us to someone else. They were always efficient and would find a solution to our concern or problem.

It is refreshing to work with a company that is as committed to a successful implementation, as they are to a successful sale. We are looking forward to a long and successful partnership with Netsupport DNA."


 Customer name: David Schaber
 Customer Job Title: IT Director
 Company / Organization: Student Loan Consolidation Center
 Country: USA
 Product: NSS
 Quote: "Since we are located at two different sites, NSM has provided us with a tool to manage our servers from many different locations. This has significantly reduced our time out of office and reduced our response times to resolve issues."

"The most used feature is the remote control. This has helped us keep our staff level very low while supplying our customers with excellent service. We also use this to support our Virginia site. This has reduced the need to have a help desk person physically there."

"Since implementing NetSupport Manager, SLCC estimates they are saving around $100 a day and it has eliminated a need to hire a help desk person in the Virginia office, saving thousands of dollars a year. Their help desk response times have significantly improved and travel support costs have been reduced. With NetSupport Manager, SLCC has established a sleeker, more efficient department while cutting costs at the same time."

"As for the cost savings, it paid for itself within two months of using it by not having to hire additional IT staff to support a remote location. This is a fantastic ROI. Minimum amount of training was needed to fully utilize the product."


 Customer name: Linda Lindroth
 Customer Job Title: TRT & STLP Coordinator
 Company / Organization: Russell Cave Elementary
 Country: UK
 Product: NSS
 Quote: "NetSupport School has really saved me time and makes the management of a 30 computer lab so much easier to do for students of all ages - whether they are preK students or teachers participating in a professional development workshop for technology credit."

"I love the new features!"

"This version is even easier to use than the previous one! I haven't had a chance to work with all the features yet, but I love the new "Lock" graphic, the Launch Applications, the Blank Student Screens, and the Login Feature to put a name with each computer!"


 Customer name: Antony Burton
 Customer Job Title: IT Manager
 Company / Organization: Benford LTD
 Country: UK
 Product: NSM
 Quote: "My team currently use NetSupport Manager to enable desktop control of all our Servers and remote sites. It is without doubt, a robust and reliable product, which is very easy to use and saves valuable IT time, in preventing travel to remote sites. It's also very easy to install and distribute, with many useful features and excellent security".

 Customer name: Simon Albert
 Customer Job Title:  
 Company / Organization: Bridgewater Paper
 Country: UK
 Product: NSM
 Quote: "An efficient way of supporting our mobile users and servers 24 hours a day - whether the support staff are in the office or at home. We selected this product because it carries a very low overhead, is easy to manage and is more efficient and offers better value for money than other similar
products."

 Customer name: Members 1st Federal Credit Union
 Customer Job Title: Network Administrator
 Company / Organization: Members 1st Federal Credit Union
 Country: USA
 Product: NSM
 Quote: ...the software is incredible!! Prevents a LOT of unnecessary trips to branches to fix something simple or stupid. Well worth whatever we paid for it. I use the software a LOT!!! Absolutely love it. Works SO much better than VNC.

 Customer name: Gale Gourley
 Customer Job Title: Network Support Specialist
 Company / Organization: Moscow School District #281
 Country: USA
 Product: NetSupport Manager
 Quote: I absolutely love NetSupport Manager. I am a network administrator and this allows me to access my network from home. We also have a remote site that is not part of our network and NSM allows me to access this site without having to drive to it. For the short amount of time I have had NSM it has saved me quite a bit of time.

 Customer name: Dave Bright
 Customer Job Title: Controller
 Company / Organization: Robert Enz Construction
 Country: USA
 Product: NetSupport Manager
 Quote: When I purchased Netsupport my main objective was creating an avenue to work on our system remotely without setting up a VPN. The program works perfectly. What has really made an impression on me is its outstanding stability as this was a very big concern for me. It always connects and has not locked up or dropped me.

 Customer name: Jon Halvorsen
 Customer Job Title: Technology Coordinator & Teacher
 Company / Organization: Tahoe Truckee High School
 Country: USA
 Product: NSS
 Quote: NetSupport School has been a tremendous asset to my computer classes and to our lab directors. It has provided an easy and efficient way to monitor and communicate with computers on our school network. We highly recommend it!

 Customer name: Littlestown High School
 Customer Job Title: Business Education
 Company / Organization: Littlestown Area School District
 Country: USA
 Product: NSS
 Quote: I really like NetSupport. It allows me to do more with my computers than most of my colleagues. Individual workstations now become true networked-multimedia platforms that take educating to a new level.

 Customer name: Flemington-Raritan School
 Customer Job Title: Computer Network Technician
 Company / Organization: Flemington-Raritan School District
 Country: USA
 Product: NSM
 Quote: The teachers who use this program love it.

 Customer name: Marshall High School
 Customer Job Title: Librarian
 Company / Organization: Fairfax County Public Schools
 Country: USA
 Product: NSM
 Quote: It is nice to hear from you again. The software has been a big help in controlling those that would take net trips to places we would rather they not go. It didn't take long for the word to get around that we hold all the good cards in the "Catch Me If You Can" game. We thank you again for all of your help in the purchase and installation. Hope this finds you happy and well.

 Customer name: Mark Cotton
 Customer Job Title: Systems Consultant
 Company / Organization: British Sugar PLC
 Country: UK
 Product: NSM
 Quote: I wanted an easy to use tool to enable me to manage my database servers over our WAN. Reliability was a key factor in the choice of tool. NSM more than met my requirements - and the price was attractive
too!

 Customer name: United Nations
 Customer Job Title: Systems Management Officer
 Company / Organization: United Nations
 Country: USA
 Product: NSM
 Quote: We have very good experience with Net Support software. The investment was worthwhile because it allows us to remotely manage and monitor all our servers and workstations at our location with great speed and we also appreciate the software's file transfer capability that has helped out in many situations.

Prior to NetSupport we used VNC which we have practically stopped using. Even through the VPN using dial up from home, I found NetSupport almost 75% faster than VNC.

The pricing is very affordable in my view and the attention to our queries
by your company has been very good also.


 Customer name: Landry's Bicycles
 Customer Job Title: Director of IT
 Company / Organization: Landry's Bicycles
 Country: USA
 Product: NSM
 Quote: We switched to NSM from pcAnywhere, because we are still using some computers that are over 5 years old for some important but undemanding applications. pcAnywhere did not offer good compatibility among Windows 95, 98, XP, and 2000 computers that frequently run DOS applications. NSM handles this with only some minor inconvenience - if we connect to a computer that is already running a DOS application full-screen, the screen at the control end is sometimes blank until we press Alt Enter to switch it to a window, and back to full screen.

For a company our size, the pricing structure for NSM is also far superior.
We only had about 8 of our computers set up with pcAnywere, mostly 1 computer at each of our locations (1 central office, 4 retail locations, and 2 owner's homes). With the reasonable pricing of the 25-pack, we were able to add support for additional computers at each location, and also give remote access to 3 additional managers from their homes.

Our most important use of the product is automatic overnight polling of 4 remote locations, followed by automatic updates sent to those 4 locations. Using NSM scripts, launched by Windows' "Scheduled Tasks", we are getting a much higher success rate than we ever obtained with pcAnywhere Auto Transfers. Using NSM Scripting, we are able to implement a file "move" -deleting the source after confirmation of a successful copy - and also launch an application at the other end of the connection, if the staff member had forgotten that step during their closing procedure.


 Customer name: Dean Ogunnuga
 Customer Job Title: IT Support Technical Section Head
 Company / Organization: Carole Nash Insurance
 Country: UK
 Product: NSM
 Quote: I found NSM to be the best remote control tool on the market (its simply value for money)

 Customer name: Dave Forristal
 Customer Job Title: Technical Manager
 Company / Organization: ICT Partnerships
 Country: UK
 Product: NetSupport Manager
 Quote: "Net Support has revolutionised the way we work. Not only does it allow instant remote support of customers, even from the most remote of locations, but it has the added advantage of providing remote access for users too, at an incredibly cost effective price"

 Customer name: John Etherington
 Customer Job Title: Support Manager
 Company / Organization: Ultra Electronics
 Country: UK
 Product: NSM
 Quote: Initial configuration was a relatively simple operation and it has proved to be a very user friendly and reliable application.


 Customer name: University of Central Florida
 Customer Job Title: Network Administrator / Computer & Multimedia Lab Specialist
 Company / Organization: University of Central Florida
 Country: USA
 Product: NSM +NSS
 Quote: First of all, I would like to inform you that the deployment of NetSupport School and NetSupport Manager has been a complete sucess. I was amazed when I looked at the features before we bought it and after the deployment, I am even more amazed when I use those features. It is an amazing product and I am very glad we picked out as our choice for remote management of our computer labs environment.

 Customer name: Luc Filiatrault
 Customer Job Title: I.T. Manager
 Company / Organization: Canadian Helicopters
 Country: Canada
 Product: NetSupport Manager
 Quote: Product features: Most appreciated is the security the product provides considering it gives access to the desktop view of the remote machine.

Product Performance: product performs outstanding for speed to display remote image.

Product Pricing: The price range we had for the 100 licenses was paid within 2 weeks by avoiding trips to distant locations. We were able to service the remote subnet almost like we were there.

Our Sales Service: was giving the real professional image of the company, they were not afraid to tell the truth about some limitation we may encounter.

Our Support Service: we didn't require more than some advise about an upgrade. Again their response was clear and to the point. My suggestion: buy with no fear at all.

 Customer name: Wayne Macdonald
 Customer Job Title: Helpdesk Analyst
 Company / Organization: Falconbridge Limited
 Country: Canada
 Product: NetSupport Manager
 Quote: Due to the fact that our operations in Sudbury cover an area of over 100 Kms between sites we use NetSupport to access critical process machines and servers from our central operations. The software allows to access these computers using secure connections and can find and correct problems fast and easily.

We have 100 licenses and are using all of these flawlessly.

We also use the software on our MicroSeismic machines which monitor blasting and natural seismic events in out mining operations. The person may not be available at the terminal to login and by using NetSupport we have the ability to access the machine at any given time to view the data and possibly eliminating a tragedy.

The performance of this software in in a league of its own.

The prices of this software is very competitive and the maintenance
agreement is also very reasonable.

The sales support team has been exemplary.

 


 Customer name: Claudia Kingery,
 Customer Job Title: Teacher
 Company / Organization: St John Neumann Catholic School
 Country: USA
 Product: NSS
 Quote:

There isn't one particular feature that stands out. I like the total package. Your software allows us to have more than one tutor, and that feature is most important because we have two computer teachers in our lab. (One of the main reasons we switched from Altiris Vision.) We use the send and receive function a lot. I used to go around to each computer manually installing shortcuts etc... 35 times. What a time saver!

I can give oral instructions to the younger students while they are working via the announce feature. They are so funny, they stop and look around and smile. They said it sounds like they are on an airplane. I have been telling the other technologists about your software. Many of them use a projector to teach from. NetSupport is far more engaging! We use it everyday to give instructions and the entire class pays attention, including kindergarten!

Thanks for creating NetSupport. We couldn't teach effectively without it.


 Customer name: Health Data Services
 Customer Job Title: IT Manager
 Company / Organization: Health Data Services
 Country: USA
 Product: NSM
 Quote: Of the remote control software packages I've used, I have found NetSupport Manager preferable for a few reasons.

The primary reason I use your software is to have remote clients connect to my network to run DOS based software on my host machines. NSM is the only product I've found that handles DOS based remote printing properly with minimal effort.

I've found NSM to be easily configured and secure. The footprint is small enough so that the program doesn't get in the way of the user.

The price is comparable to other similar software and less expensive than some, so I have no complaints there.

I don't have any experience using NSM over dial-up, only TCP/IP. If the dial-up bridge works as advertised, I may expand my usage of the product to other clients. I may also need to investigate the scripting capabilities of NSM. Windows XP has rendered my old software for running scripts obsolete.

All things considered, NSM has been and continues to be the best solution for my needs in terms of performance and value. Should business continue to grow I will probably need more licenses in the future.


 Customer name: Angel Menendez
 Customer Job Title: Network Administrator
 Company / Organization: Calli Ollin Academy
 Country: USA
 Product: NetSupport School
 Quote: From the network administration side I can tell you that the program was breeze to install. That's exactly what I look when deploying new applications.

As a network administrator I don't have the luxury of spending one or two days learning how to deploy an application. You've done a great job in developing a simple an effective installation process. Thanks!

 Customer name: Dan Jones
 Customer Job Title: Manager, Information System
 Company / Organization: ChemPoint.com
 Country: USA
 Product: NetSupport Manager
 Quote: We use NetSupport constantly and have tried other remote control software also. Nothing comes close to the performance and functionality your product offers; even over slow dial-up connections.



 Customer name: Carl Wong
 Customer Job Title: Matriculation & Assessment
 Company / Organization: City College of San Francisco
 Country: USA
 Product: NetSupport School
 Quote: The City College of San Francisco recently set up a Computerized Assessment Center. As part of our requirement, we evaluate several CBT software products and finally decided on NSS 6.0, we then later upgraded to 7.0.

It is very user friendly and the tech support is always prompt and Courteous. My sales rep for NSS, Mr. Phil Austin, always follows-up on our questions and concerns. Overall, the product is very easy to set up, install, and train the faculty and staffs to use.

 Customer name: Steve Riley
 Customer Job Title:  
 Company / Organization: Connect3 Systems, Inc.
 Country: USA
 Product: NetSupport Manager
 Quote: NetSupport is now an essential part of Connect3's deployment and support efforts. NetSupport's speed and ease of use have made it indispensable for at once troubleshooting and maintenance. NetSupport has allowed our support team to raise the bar on Customer Service.

 Customer name: Tony Romayor Jr.
 Customer Job Title: Technology Coordinator
 Company / Organization: El Centro Elementary School District
 Country: USA
 Product: NetSupport Manager
 Quote: NetSupport is such a time saver! The cost of the software is so worth it when you take in account all the functions NetSupport includes. NetSupport has allowed my department to offer a higher level of customer support overall.

 Customer name: Daniel Pezzotta
 Customer Job Title: Instructor
 Company / Organization: El Rodeo School (Beverly Hills USD)
 Country: USA
 Product: NetSupport
 Quote: I cannot say enough positive things about Netsupport School. Three years ago, I was searching for remote control software that was geared for the teacher, and nothing kept the educational environment in mind... until I found Netsupport School.

Not only does this software keep the classroom in mind, I cannot imagine teaching technology without it. It is by far the best Remote Control software there is - in any platform! I bought it for my school and since then, two other schools in the district have jumped aboard. We all love it, and could not teach without it.

I feel like I owe half my salary to this software. After all, it does half the work!
I cannot say enough... Thank you for this software. It is simply the best!


 Customer name: Marty Corbett
 Customer Job Title: Info Systems Technician
 Company / Organization: The Freeman Companies
 Country: USA
 Product: NetSupport Manager
 Quote: What I have is a network of servers that run Citrix OS on a Windows2000 platform with a Java Application utilizing Oracle database warehousing. We've arranged to sub-locate these servers inside facilities where, unfortunately, we have limited access. Our company mobilizes a team of service reps for tradeshows to these facilities with workstation equipment and are connected to these servers. The show data is primarily warehoused at our corporate facility in Texas and is accessed by office people throughout the country, until a particular show is ready to deploy. Then the data just for that show is moved onto the server at the show facility.

At this point, we have a few office people and a hand full of freight people co-located several miles apart from the show facility all accessing the data via Citrix over a T-1 WAN. At the show facility will be up to a couple of dozen connections direct to the Oracle database via 100Mps LAN. This operation for one show can occur over a 24/7 period. The challenge then is to find a way to maintain and monitor these servers before, during, and after each show.

Up until now I utilized MS Remote Control (WindowsXP) and suffered the problem of the quirks associated with terminal services, ie. Scheduler Authentication, running certain scripts with ODBC, moving files, etc. The cost to me dealing with these was trips to the facilities, coordinating access to the equipment and other support issues. Now with NetSupport Manager, I can support this effort from my office, from home, from another facility, or even from out of town.


 Customer name: Helen Benson
 Customer Job Title: Instructor
 Company / Organization: Grand County Middle School
 Country: USA
 Product: NetSupport School
 Quote: Thank You. I love this program. The kids must stay on task at their own computers to see what I want them to do. I break the tasks up into small segments and return the computer screens to them after each segment.

There by no one gets lost. It is a tremendous resource for special needs students and slow readers. Every school that has multiple computers needs this program. It is better than the expensive smart boards, in my opinion.

 Customer name: Ginna Amoranto
 Customer Job Title: Information Systems Coordinator
 Company / Organization: Hayward Area Recreation & Park District
 Country: USA
 Product: NetSupport Manager
 Quote: I have nothing but good things to say about NetSupport. It has helped me tremendously in administering my network both on the LAN and the WAN. It is a little clunky sometimes when a new program is installed on top of it but other than that, it is the most economical way to deliver service, software updates and messages. I don't even bother reading Microsoft's method of delivering software installs or updates. Thanks NSM.

 Customer name: Harvard Law School
 Customer Job Title: IT Specialist
 Company / Organization: Harvard University
 Country: USA
 Product: NSM
 Quote: : I'm pleased to report, probably as no surprise to you, that our rollout of NSM has been a resounding success. Our users have
had nothing but great things to say about it, as we've had plenty of opportunities to quickly address and resolve calls that normally would have taken a great deal more time to address with an in-person visit. In fact, we're in the process of re-organizing our help desk model to better take advantage of our newly freed-up time and manpower.

 Customer name: Integrated Health Care Information Services
 Customer Job Title: Principal Systems Architect
 Company / Organization: Integrated Health Care Information Services
 Country: USA
 Product: NSM
 Quote: NetSupport has worked fabulously for us and most of our staff use it constantly to securely connect to our processing systems which are located within a separate secure network. They also use it to connect to the systems from home - the cryptographic key feature of NetSupport is excellent for making us feel secure about this type of remote connection. We are currently testing the latest version (8.1 I think) and will be deploying it in the not-too distant future. Excellent product!

 Customer name: Carla Grey
 Customer Job Title: SSS Writing Specialist/Tutorial Coord.
 Company / Organization: Briar Cliff College
 Country: USA
 Product: NSS
 Quote: We are a university, and as such, cannot address your survey questions about profitability and increased production. We purchased NetSupport for use in our Skills lab because we had a problem with students not staying on task during class. They would surf the net or check their email. NetSupport gave control of the classroom back to the instructor. The lock feature is perfect for lecture time and the ability to monitor individual machines while the students work is invaluable.

I don't know how you can use this data as you market your product to businesses, but rest assured that we are happy with your product.

 Customer name: Curtis Dutiel
 Customer Job Title: Teacher
 Company / Organization: Kayenta Middle School
 Country: USA
 Product: NetSupport School
 Quote: I have found NetSupport be an absolute lifesaver in running my middle school computer lab. Recently, I had to load photos for a project my students were working on. Instead of going from one computer to another (25 in all) loading the photos, I was able to load them in one shot, with just a few clicks of the mouse.
When our district got slammed by the Blaster Worm last week, I was able to run the fix and install the patch remotely, again without having to sit an each computer individually.

The ability to monitor and assist students as they work, collect their work and distribute files has made NetSupport the best software investment that our school has made.


 Customer name: Gary Stellpflug
 Customer Job Title: Business Instructor
 Company / Organization: Livingston High School
 Country: USA
 Product: NetSupport
 Quote: Here are a couple of items I really like about NetSupport School:

1. Excellent tech support. They are always ready to either answer the questions and help solve the problems when I need them. If for some reason a solution cannot be achieved at that time, they work to find a solution and get back to me when the solution is found.

2. The ability to scan the whole classroom and ensure students are on task
and working on the appropriate assignment.

3. The ability to lock out certain programs from the local computer

4. The ability to lock out certain internet sites from the computers

5. NetSupport School far exceeds all other classroom/lab control programs.

I hope the five areas above help. If you need more details or some other
format, let me know. I would be happy to help, as I am very pleased with
NetSupport School.


 Customer name: Margaret Week
 Customer Job Title:  
 Company / Organization: Personal Use
 Country: USA
 Product: NetSupport Manager
 Quote: We are most glad to commend the NetSupport Manager as a wonderful tool for helping "Grandma" half-ways across the United States. When we live so far from Grandma and she is terribly distraught because her computer is having problems, we would be totally helpless without NetSupport Manager. NetSupport enables us to get Grandma's computer up-and-running with seamless effort. What is especially nice is that we are the farthest thing from being computer techs ourselves. And yet, we are able to manage using NetSupport Manager very effectively because it is so user friendly.

Most appreciated has been the friendly technical support we have received from everyone at NetSupport. When we had difficulty understanding things in the beginning, their help through the email and over the phone was such a relief. We were pleasantly surprised to find a tool that works powerfully for large enterprises and can work just as well for an individual in a home situation.

Many thanks to the whole team at NetSupport!

P.S.
- I debated as to whether or not our words of appreciation were too "folksy" or not. But, then felt that the whole point was that your software meets the needs of the "big" guy and the "little" guy simultaneously. That's what's so nice about it - power with at least outward simplicity. The real complexity is hidden so that it does not overwhelm the user.


 Customer name: Read Gilgen
 Customer Job Title: Title Director
 Company / Organization: Univ of Wisconsin Madison Learning Support Services
 Country: USA
 Product: NSS
 Quote:

We heard about NetSupport School from Google searches, then reviews, etc.

It Contained the lab management features we needed.

We ran demo versions of various products. NSS had the most features, implemented correctly, and was also the easiest to use.

Tremendous cost savings and software that faculty can actually use.


 Customer name: Sylvia Bridge
 Customer Job Title: Instructor
 Company / Organization: Ocean View Elementary
 Country: USA
 Product: NetSupport School
 Quote: My experience dealing with your company has been very positive and pleasurable. Feel free to edit any portion of the statement below. Thank you for asking us for our contribution.
Sylvia

Our school was one of those which did not see a need to buy a program like NetSupport. However, with our student population growing so much, it had become difficult to monitor all the students' work and use of the computers. Since we installed NetSupport, this task has become very manageable. The company offered great support and they were very prompt responding our emails. Phil Austin was very pleasant to deal with (unlike so many sales representatives!) I am just sorry we didn't do this sooner.


 Customer name: Phillip Seager
 Customer Job Title: Media Specialist
 Company / Organization: Pershing County School District
 Country: USA
 Product: NetSupport School
 Quote: We have now used NetSupport for 2 years. It continues to give us the computer monitoring that we need. I would recommend this product for any school system that needs to track their users and what they are doing on district computers.

 Customer name: Sharon S. Grant
 Customer Job Title: Chief Learning Officer
 Company / Organization: PostNet International Franchise Corporation
 Country: USA
 Product: NetSupport School
 Quote: We chose NetSupport School out of several competitor applications because it's features were comparable to much more expensive products. We were pleased to find that the application is very easy to learn from an administrative standpoint and that it has lower bandwidth requirements than other products we tested. We especially like the quizzing function. The sales and support staff were very responsive and gave us as much time as necessary to make the right classroom control application decision.

 Customer name: Chris Jensen
 Customer Job Title: Computer Lab Technician
 Company / Organization: Rim of the World Unified School District
 Country: USA
 Product: NetSupport School
 Quote: Our school uses NetSupport School to manage a computer lab with 30 PCs, which I maintain. I have discovered several benefits while using this network management software. It saves me considerable amounts of time; I no longer have to go from PC to PC to "Power-up" the lab by using the Client/Power Management/Power On feature. I can shut down the lab just as easily. I can send messages to all 30 workstations or to specific users using Client/Announce. I can observer user access using Client/View or demonstrate what I'm working on using Client/Show.

Your software has been tremendously helpful. Thank you for keeping us updated and taking the time to find out if your software is performing to its highest potential.


 Customer name: Tony Best
 Customer Job Title: Information Systems Manager
 Company / Organization: Truitt Brothers, Inc.
 Country: USA
 Product: NetSupport Manager
 Quote: NetSupport is a great product. I use it monitor my W2k servers from home and while on the road. We are a 24/7 operation and having the ability to reboot a server or stop and restart a Windows service without having to drive down to the office after hours is real time saver.

 Customer name: Phil Eckersley
 Customer Job Title: MAWH Network Administrator
 Company / Organization: United States Air Force - Hill AFB
 Country: USA
 Product: NetSupport School
 Quote: In our organization we provide computer classroom training services from beginning Windows classes to advanced Air Force systems training. Because of the diverse types of training and personnel we provide services for, we face the challenge of constant software/files installations and removals along with keeping our PCs in working order from the hundreds of students that use them each month. Installing NetSupport School in our classrooms has been a great help to both our IT staff and our instructors. It was a simple quick installation and was easy to configure. With NetSupport School, our instructors can interact with each student in the room from their own workstation. They also have the ability to lock the keyboards and blank the monitors of an entire classroom with a couple of clicks of a mouse. This helps to keep students focused on what they are being taught and prevents them from poking around areas on the PC or web, which in the past has ended up with us rebuilding a few computers every month due to deleted or corrupted files. NetSupport School also gives Instructors and IT staff the ability to quickly and efficiently push files to all the PCs in the classroom from the instructor's workstation.

Although I have not had a need of any technical support since we purchased this product over a year ago, I was surprised in being contacted by NetSupport who informed me about the new version 7. Since we also signed up for the maintenance and support agreement, we received the new version free of charge. I am looking forward to be able to block software programs and URL sites from student access using the new version.


 Customer name: Gary Barron
 Customer Job Title: Computer Teacher
 Company / Organization: Vista Campana Middle School
 Country: USA
 Product: NetSupport School
 Quote: We are extremely pleased with our purchase of NetSupport School. We are beginning a new year and are enjoying the ability to teach and monitor using the NetSupport School features. We are still learning more about our abilities, but we find it an excellent tool in our lab.

 Customer name: Chad Prey
 Customer Job Title: Software Engineer
 Company / Organization: Western Colorprint
 Country: USA
 Product: NetSupport
 Quote: NetSupport has been great. It allows me to easily maintain remote machines when the users have gone home for the day. It is a definite must when supporting multiple users.

 Customer name: Mike Francis
 Customer Job Title: Technology Supervisor
 Company / Organization: White Pine County School District
 Country: USA
 Product: NetSupport School
 Quote: NetSupport is wonderful and it is fulfilling our needs but one. As I spoke to you on the phone as and idea that there be some way to lock out certain features for some users. This would really make it possible for me and the tech department to worry less about what someone may do when they are logged in. You said that they were working on new additions and I am hoping this is something that can be in a future upgrade. Still I love the NetSupport and want to say to you and all at you company, Well Done!!!! You have all done a great job with this program.

 Customer name: Aaron P. Wasilewski
 Customer Job Title: IT Project Coordinator
 Company / Organization: Yakama Nation Legends Casino
 Country: USA
 Product: NetSupport Manager
 Quote:

I would like to take this opportunity to convey to you, our satisfaction in our recent application of the NetSupport Manager.

Our team's initial discussions concerning desktop support applications typically hinged on the same issues regardless of the vendor or product being evaluated. On area of concern was the propensity of software manufactures to develop a product with such high developmental costs, that the cost of the final product fell well outside the reach of smaller IT organizations to implement.

Our principal concern revolved around the turn up costs and the assignment of licensing either on a per-seat or bundled configuration. Aside from the generalities of the applications, we found your product employed several key aspects which were either non-existent or required additional "stick-on" costs to achieve the depth found in NetSupport Manager.

Since selecting NetSupport Manager as well as a licensing bundle which met our needs not the developers, it has provided us with a robust, easy to deploy support application which has proven to be tremendously functional. We have found the interaction with our "client side" to be very receptive to our choice. It is after all the primary scope of this department as well as this application to support our associates.
We are tremendously pleased to have chosen NetSupport Manager for our desktop support needs and hold no reservation as to its' abilities now, or in future to support our organizations growth. I recommend NetSupport Manager® as a product by which any IT Desktop Support Administrator and staff will find new possibilities in developing their support team skills and resources.


 Customer name: C. Wakefield Gregg
 Customer Job Title: Technology Specialist
 Company / Organization: Zion Preparatory Academy
 Country: USA
 Product: NetSupport School
 Quote: NetSupport School has more than doubled our computer classroom efficiency by providing our teachers with the necessary tools to teach effectively and keep students on task. We probably would have shut down our lab if we had not found this product.

Our teachers love being able to show their desktop to the students, exhibit students desktops to the rest of the class, see what students are doing on the computers in real time, as well as instantly lock down the computers when things get a bit out of hand. NetSupport School has removed our teachers' fear of using technology.


 Customer name: Mike Harris
 Customer Job Title: Information Technology Manager
 Company / Organization: Compurite Information Technology Solutions
 Country: UK
 Product: NetSupport Manager
 Quote: As an IT Support company covering all of the UK we find NSM is a vital tool for providing remote support to our customers. With the majority of service calls being software related it is both more cost effective to us and provides the customer with a faster response than sending an engineer to site.
 

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