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Version: 2.5 | Platform: PC (IBM Compatible)

NetSupport DNA Helpdesk - Overview



	NetSupport DNA Helpdesk

"The average Helpdesk Support operator receives 107 support calls per week...with the average first level help desk call taking 5.5 minutes. 61% of these calls move to an escalation procedure and take in excess of 10 minutes"
(source. Helpdesk Institute)

Every organization depends in part on its IT infrastructure to remain competitive and efficient. Minimizing the amount of system downtime is essential together with ensuring an effective solution is in place to assist and support users of IT assets.

NetSupport DNA Helpdesk utilizes core ITIL best practice standards.

Discover, Detail, Deploy - NetSupport DNA Helpdesk

Click here to view the NetSupport DNA Helpdesk e-book or alternatively, click on the image above to find out more about how NetSupport DNA Helpdesk can help your company's 'Helpdesk department':

Discover end-user problems,
generate Detailed recording and tracking of support requests and...
Deploy efficient help and support.